45-Day Return Policy (United States)
The only way to fully experience the performance of our product is to try them at your home/ office. With our 45-day guarantee, you can order our products, work with it and if you don't love it, we will make it easy for you to send it back and we'll give you a refund.
(Summary of the return process): Save the box and all materials that come with it and returns are simple.
We only ask:
- Please return the product in its original packaging.
- Contact us for a return label through our website Contact Form.
- With original packing material and Like-New condition, there will NOT be any restocking fee.
- If you do not have the original box and packing material, you will be responsible for having FedEx/UPS package the product with protective wrapping and shipping it at your expense. We have a 20% restocking fee only when it is not in the original box. Just save your box and protective foam.
We understand that the protective foam may be broken and that's okay, but the product must be well protected in transit. We will photograph the contents of the box upon receiving it for transparency.
An additional service fee and/or parts replacement fee may be applied for any product that is missing components. Such fees and charges will vary based upon the actual material and labor costs necessary to return the product to its original factory condition.
We will offer to help with return shipping by sending a return label at our corporate discount rate. (Return shipping ranges between $20-$45 depending on proximity to the Midwest). Out of country returns are accepted, but we cannot assist with return shipping costs.
We will always respond to you in a timely manner and promise to do our best to take care of you.